Banfield Pet Hospital at 3033 New York 50 in Saratoga Springs, New York

Customer Reviews about Banfield Pet Hospital

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  The Dr. was wonderful and took her time with both of my dogs. I have also had to ask them to fax my pet records to several places since leaving the area and they have always sent them cheerfully and promptly. I absolutely recommend the facility as a top notch whole-package practice.
  September 15, 2017

  by Karen
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  I just wanted to share this experience because I believe customer service to be a very important part of any good veterinary clinic. I just moved to Saratoga Springs and had my dog's prescription faxed over to Banfield. My previous VET (not a staff member) called and told me that she had just faxed it and had a confirmation fax. So I stood in line at Banfield while the receptionist, an older woman with dark hair in a ponytail and thick rimmed glasses, talked on and on with an attractive male client picking up a kitten - all about Obama and what the government is doing in restrictions of bandwidth of the internet etc. etc. etc. for oh, about 10 minutes, maybe more. A lovely conversation. So finally they are done and I step up to the desk. The woman glances at me and proceeds to answer the phones she's been ignoring during her previous conversation. So I stand another 3-4 minutes. When she is done on the phone, I ask if she can find his script so I can buy his dog food. She goes in the back and comes right back out saying my vet didn't fax it, and she doesn't have it. Then goes right back to talking on the phone. So I wait. Another 5 min. or so. Until she sets the phone down again... and I start to ask if she can double check because I know my vet faxed it...but before I can finish she interrupts me to say "I'm making an appointment right now" in an extremely rude tone. And so I walk away. That was approximately 20 minutes of my time wasted standing in line to buy an $80 bag of dog food. Well, I will get it somewhere else. I just wanted to say that a smile and a polite request to wait one more minute with an apology might have saved you one customer. Imagine how many more you've lost because of behavior like this. No thanks, I'll find a small town vet that might cost more but actually cares about their customers.
  January 11, 2017

  by Ashley Northup

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About Banfield Pet Hospital in Saratoga Springs